Testimonials

The following are some unsolicited comments from our clients.

"I just wanted to say on behalf of the family a very big thank you for all the support and kindness extended to us regarding arrangements for our dear Mum's funeral.
We especially would like to give thanks to Kim who was always at the end of the phone to answer all our questions and guide us through the whole process. She did so with patience and understanding and compassion. It has made the whole thing bearable. For recommending a printer and florist who were just perfect too. To Will who lead us through everything on the day and was so kind to us and calm which made it all seem better.

To Ewan for speaking on our behalf at Mum's service. He did so with such empathy and kindness and professionalism. His own personal twist on everything made the event much more uplifting and although we were sad he got it that we wanted to celebrate Mum's life and try not to be sad she has gone. Everybody who attended said it was a beautiful service and Mum would have been proud of what we had all done. 

It has been a very sad time but thanks again for making it bearable and the best it could be for our lovely Mum and all who attended that day.
Even the sun came out .... now how did you do that???!!! Amazing!"

"My mom passed away a little over a month ago which was the hardest thing I have ever gone through. My saving grace in the weeks that followed was Alexander Burn Funeral Directors. They handled everything and walked us through the whole process from the moment my mom passed away to the end of the funeral with sensitivity and care. Will and Goe in the Cheltenham office were so sweet and professional and made every quirky request my family and I had a reality. They were creative and went above and beyond for us and the funeral was perfect. Alexander Burn, himself, was also at the funeral and was a very warm presence. I am so impressed by how Alexander Burn Funeral Directors handled everything during such a difficult time and would recommend them highly."

"I was impressed with the depth of how yourself, and your professional team, reflected the great dignity and empathy needed in this tender time."
Vicar

"I just wanted to say thank you so much for yesterday, you and your colleagues were all wonderful you really were. Everything you did was kind and respectful and we all felt so comfortable and not rushed at all. I'm so glad that we chose Alexander Burn and that you were our contact, Ewan you have honestly made a really horrible time bearable and I can't thank you enough for that.

Thank you again for everything."

"I just wanted to write to let you know how well Sandra, your representative at the Winchcombe office, managed to deal with the funeral arrangements of my father Roy Ronnie.

From our very first meeting, she was professional, efficient and respectful and I cannot praise her highly enough. She went way beyond the call of duty, often staying on late to deal with some last minute detail and it was great weight off our minds to know that we could leave everything to her, and be confident that it would all be sorted out.

It is of course a very distressing time for everyone concerned, but all of your staff made it as good as it possibly could be.

Thank you very much."

"Just wanted to thank you for a wonderful service and arrangement for dad's funeral last week. It went very well thanks to all your work and that of your people on the day. Very courteous, helpful and well organised...it could not have been done better!

Please pass on our gratitude to all your people and thanks for organising the funeral at such short notice, much appreciated.

The Royal Oak was a wonderful venue and they also did us a great service and the food and drink.

Thanks again and appreciated your help with all the arrangements."

"Many thanks for everything. We really appreciated the wonderful service that Ewan conducted."

"Thank you both very much for making yesterday such a special day. It was an emotional day but your help and professionalism made it a lot easier. It all went very smoothly and many people commented on what a lovely service it was. Dad would have been proud with the send off and celebration of his life.

Please pass on our thanks to the members of your team involved in the organisation of it all and for the extra special attention to detail that was given."

"I am writing to express our grateful thanks to you and your staff for the extremely beautiful and courteous way that you all dealt with our mother. From the moment she was taken from Astell to your own chapel and then the Chapel at the Crematorium I was aware she was with someone who cared. And that means a lot.

We wish you all continued success in all you do for people who find themselves in your care."

"Just a few words to express my thanks for the way you looked after my Mother's funeral arrangements.

Your professional approach and manner meant that you took us through the whole process at a difficult time with a kind guiding hand. We also greatly appreciated that you personally kept in touch and were at our side at every stage from the start right through to the scattering of her ashes.

We will always be grateful to you and once again thank you for everything that you did."

"The family would like to thank you sincerely for all your help and support following the death of our father. Your service was excellent and you helped with so much. You were attentive to all our needs and requests and everything was carried out with respect and courtesy.

Thank you so much"

"Thank you doesn't even come close to how we all feel for your kindness, compassion and caring touches given to us all at this very sad time."

"I and my family would like to offer our sincere thanks to all concerned with my mother's funeral on 24th November. From our initial meeting right through to the service itself everything was dealt with most efficiently and sympathetically.

We could not have wished for more. 

Again our thanks."

"My son and I thank you from the bottom of our hearts for the discreet and dignified way you and your team handled the proceedings and the special care you took with Ron on his final journey. I am sure my husband would be honoured as are we."

"I just wanted to say thank you for your help in my daughter's last journey yesterday. 

Everything went beautifully, and I will have fond memories of my goodbye to my perfect little girl. Thank you for your kindness & professionalism. 

Please pass on my sincere thanks to Alexander. He couldn't have been more caring or professional yesterday, on the most difficult of days. I felt very looked after."

"A note to say how brilliantly you ran the burial and funeral – thank you. I was terribly pleased about the way it all went , and I know that it was exactly as my father would have wished. So that says a lot. Many thanks for yours and Ewan's help ( especially Ewan's efficient production of the order of service). 

It was a great pleasure meeting you, even in the trying circumstances of my father's death. But your speed, tact and efficiency helped us all greatly. Thank you. "

"Just a note to say thank you for your professional and dignified way you conducted Mum's funeral yesterday."

"We would like to thank you for your tender care and dedication for looking after Geoff so kindly. We could not have had better service from your kind team. It was such a very sad time for us all, you showed us your kindness and perfection.

Once again thank you from the bottom of our hearts."

"My daughter's and myself wish to thank you and Jackie for the care and attention you gave to Ted's funeral. You made us feel it was the only one you had to deal with, and though we know it was not, it was a great comfort to us. It is a gift that not every Funeral Director has in my experience."

"Charlotte and I would like to express out heartfelt thanks to you and Ewan for your kindness, sensitivity and professionalism in helping us through the saddest and most difficult time in our lives following the sudden death of my darling husband Paul on 1st Sept.

Your care, dignified and compassionate manner helped us to deal with our personal grief and made such a terriblbly upsetting time easier for us to deal with."

"Burns attended a sudden death at home, and subsequently were very helpful and sympathetic during the very traumatic and complicated events afterwards. All of the staff are really nice and genuinely care and take their time. I had a long chat with the receptionist who was wonderful in a crisis, even after the deceased had left their care. I am really grateful for their service and help. I recommend them wholeheartedly."

"I am sat at home this morning trying to find the words to express my gratitude to you for wonderfully executing Steve's celebration of life.
Everything flowed as I imagined it would.

So many people said it was one of the best funerals they had been to, so I think we can all take great pride that we did just as Steve had wished for. I know he would have been proud of us all.

A BIG thank you to you from all of the family."

"I would like to thank you for your consideration, care and kindness in arranging my father's funeral. It was made much easier through your combined support.

My father was a pilot and had a long career in the RAF. Presentation was something that was very important to him. He would have highly approved of the exceptional standards of presentation that characterise Alexander Burn. Thank you."

"The staff at Alexander Burn are a kind, optimistic, and good looking team of dedicated professionals who really know what they are doing. They have been unfailingly helpful - even when my requests meant they had to re-arrange things so they could be of service."

"A line to say thank you once again for the way you conducted my mother's funeral arrangements. I cannot thank you or praise you enough. What would we have done without you? I thank God we chose you. You gave us confidence to carry on. All of your staff carried out their duties quietly and with dignity and couldn't have been more thoughtful and polite. Thank you, again and again."

"When death arrives so suddenly and unexpectedly the people left behind find themselves overwhelmed by pain and grief. The care and help you gave to us as a family helped enormously to ease that pain. We take comfort knowing that with your expert caring services we did all we could. The funeral was so dignified and uplifting. The words "thank you" seem so inadequate, but they are all we have. So thank you for all your kindness and support - you are truly wonderful."

"How I wish I could find words which could express adequately just how grateful I am for all of the wonderful help you gave to me and my family when we were in dire need. Nobody could have done more to ease our minds at that dreadfully sad time. It is hardly surprising that we can never cease to praise the very calming, respectful and efficient manner in which you organised literally everything for us. We shall always remember you with immense gratitude."

"Thank you so very much for organising such a wonderful and memorable farewell to my darling mum. Everything was just perfect and all my family and friends said it was the finest funeral they had attended."

"In the funeral procedures surrounding my mum you served her and our family with care, humility and great kindness. Not just the practical issues, but your attention to detail and diplomacy. I am so grateful that mum chose you. Thank you. I am so grateful that you were able to be so sensitive and accommodating. Blessings Alex: you are a special man."

"We would like to express our enormous gratitude to you for your great kindness, care and compassion and professionalism both to my mother after the death of my father and during and after the tragic event that followed. You helped us cope with a situation which was totally overwhelming and for that we are most grateful. Please will you also thank everyone else in your organisation. Many many thanks again."

"Thank you to all of you who cared for my sister with such care and dignity. You were so kind to us all throughout with nothing being too much trouble. You are a genuine caring team and I am so glad we chose you. Thank you all very much."

"Just a note to thank you for the sympathetic and courteous handling of my father's funeral on Monday last. I have no hesitation in recommending your services to anyone who may need them. The genuine kindness shown by you and your team is a great comfort in a difficult time and I am sure this dedication and empathy will continue to bring your business continued success. Once again, our sincerest and heartfelt thanks."

"I just wanted to say thank you so much for the care, professionalism and understanding you have shown to us following the loss of our dear mum. We could not have wished for a nicer funeral and thank you so much for your help and advice in arranging it. Everything on the day was just as we wanted it and mum would have been so proud. So many people have commented on what a beautiful send off we gave her and we couldn't have done it without all of you. Thank you."

"Thank you from the bottom of our hearts for all your tender care and upmost kindness and professionalism to us all during such a difficult time. You handled everything with such sensitivity and thoughtfulness. We knew our daddy was well looked after. We will always recommend you. Our absolute thanks."

"Thank you for your support after our mother's death. The service you provided was dignified and professional and very fitting for somebody who always tried to do the right thing. Thank you again."

"Thank you very much for the service you provided for the funeral of our mother. We are very appreciative of the care and concern you showed towards our family and for the sympathetic manner in which you dealt with each stage of the procedure."

"I could not have been more fortunate in selecting you to look after my wife's funeral. Your entire staff have been wonderful and your utter professionalism in the way you performed your part in the funeral is so much appreciated. In a thousand years I would never have expected to be friends with an undertaker, but you and your staff have now become part of my wider family. Please convey my most sincere thanks to all."

"I would like to extend my thanks to all involved in the funeral of my mother. The compassionate professionalism shown on the day was commented on by many of those present. I also appreciate the care you have given to my father leading up to the funeral, and the exceptional support you have offered him. With gratitude and best wishes."

"Just a few words to say thank you so very much for all you have done to make things so much easier. We have had to go through so much heartache over losing our very precious son. It is so very nice to have had you take care of him for us. You are so caring and compassionate to the feelings of other people's sorrow. Once again thank you from the bottom of our hearts."

"Please accept out thanks for your help, sympathy and understanding you gave to us in dealing with our lovely mum. Your professionalism certainly did not take away from the people you are. You put us at our ease during times that seemed at times too much to bear when we needed help and guidance. Thank you so much for your kindness."

"Just a few words to say thank you so very much for all you have done to make things so much easier. We have had to go through so much heartache over losing our very precious son. It is so very nice to have had you take care of him for us. You are so caring and compassionate to the feelings of other people's sorrow. Once again thank you from the bottom of our hearts."

"On behalf of my family, may I express heartfelt thanks to you and your staff for the way in which your company handled my mother's funeral. She chose you specifically to make the arrangements, having heard good things about you from bereaved friends. They were not wrong; we were fully confident that she had made the perfect choice after our initial meeting. It takes a very special kind of person to provide such a high level of support and understanding at a very difficult time. It was comforting to know that everything would be taken care of and carried out with dignity. You lifted a huge burden of responsibility from our shoulders. The fact that you devoted so much time to us, were willing to chat and listen was also very much appreciated. Above all, you genuinely cared for my mother and I am truly sorry that she wasn't able to thank you personally for everything you did. She would have appreciated it all as much as I did."

"Thank you so very much for being most kind and understanding towards me during a time I have found unbelievably difficult. I am only sorry that my husband never met you as he would have liked and approved of you very much. I am sorry too that you never met him as you are so similar to him. He was gentle and kind, and a most amusing and witty man. We were a very happy family and I have been incredibly lucky to have shared my life with him."

"Thank you for giving my father the perfect funeral. You knew exactly what was wanted and everyone said that it was 'just right'. You have many qualities that my father respected and appreciated and he would have been so pleased to have known that you would be caring for him after the end of his life. With you I feel that I have made the ten day journey with a new friend. Thank you."

"I wanted to write and thank you for all that you did to help and support us following the death of my mother. Her death was sudden and traumatic and your sensitive guidance helped us through those difficult days. It is apparent that your work is your vocation - a rare thing these days. All those who we told of your involvement informed us that we were in good and kind hands. Please also thank all your staff who also dealt with us in such a gentle and respectful manner."

"Thank you for the care and attention you took to help our family through the loss of my beautiful mum. Your calm and sensitive approach carried us through what was a difficult and painful process. You should be very proud of the job you do. Thank you once again."

"Thank you for all your help, patience and understanding during the last two weeks. We really couldn't have done it without you. I know it's a difficult line to tread between familiarity and discretion but you've hit the right note with us every time and stopped a drama from becoming a crisis."

"May I thank you and your staff for such wonderful service through this difficult time. Everyone who meets you holds you in very high regard and is overwhelmed by the standard"

"Just a note to say you have made what is a very difficult time for a our family a lot easier. Your kindness, warmth and understanding does you amazing credit. We are overwhelmed by the support you offered us. From the bottom of our hearts a thank you. You are truly a credit to your profession."

"The catering for my fathers funeral was faultless and the staff so professional."

Mr. R. Macaulay 

"It really does make a big big difference having been helped so much throughout a difficult time. Many thanks."

Grace

"Alexander Burn were truly there for us in our time of need. They handled all the documentation that needed doing as well as the logistics on the day. We were so thankful to them, and would highly recommend them for their thoughtfulness and efficiency."

Sarah